Utilities Customer Service

Why is my utility bill delayed?

As the water meter replacement project progresses, the transition to the new system continues to affect the billing schedule up to one week’s delay in billing.  Our team, as well as the contracted meter readers, are doing their best and we understand your frustration as this continues. We ask for your continued patience with billing challenges as the benefits of the upgrade will provide residents with a customer portal to easily monitor their water usage, a sign up for alerts, as well as ensuring early leak detection.

As a result of the delays in billing, payment due dates, drafts and grace period dates have been adjusted to match the usual timeframes provided for payment. Extensions, mediation or payment plans are available by request by contacting Utilities Customer Service during regular business hours of Monday- Thursday 7:00 AM to 5:30 PM. Utility Billing Mediation Resolution and Options can be found at https://duncanok.gov/DocumentCenter/View/908/Utility-Billing-Mediation-resolution-and-options

If you are wondering how to determine your billing Area , please look at the first digit of your utility bill. That first digit will indicate your Area and all Area Billing Maps may be found on our website:  https://www.duncanok.gov/222/Area-Billing-Maps



You can now make credit card payments over the phone by calling 866-224-6372. Payments may be made via drop box at City Hall, or pay online.


The Customer Service Department is responsible for processing new connects, disconnect requests, transfers, balance inquiries, payment extensions and agreements, leak adjustments, Insufficient Checks, new meter taps, new construction electrical services, construction portable water meters, Friday requests for electric, plumbing, and mechanical inspections, general account inquiry and much more. We also answer all Customer Service calls related to billing for Waste Connections questions.

For All New Customers

All customers requesting new service must: Fill out an Application for Utility Service (PDF) and bring it to City Hall along with 2 Forms of I.D. One of which should be in the form of a valid state or federal government-issued identification card, such as a state-issued driver's license, state issued identification card, a U.S. government issued passport or visa, or a U.S. military identification card, all of which must contain a photograph of the customer and one other form which may be a birth certificate, voter registration card, or Native American tribal document.

All customers transferring from one house (serviced by Duncan Utilities) to another (serviced by Duncan Utilities) will need to fill out the Application for Utility Service and bring two forms of I.D. containing a photograph of the customer to City Hall.

Connect & Transfers

Connects and transfers may require a deposit. Contact our office to inquire. Renters will need a valid lease agreement from the landlord. Homeowners will need the proof of ownership or closing paperwork for the property.